The Art of Self-Reflection

reflectionsOne of the many benefits of having my great-grandmother well into my adulthood was the opportunity to learn many tidbits about what was important in life and how to assess and improve character. Of all the gifts she imparted, one in particular really stuck with me, and I have tried to apply her advice daily in both my professional and personal life.

Whenever hearing her great-grandchildren complain about something or someone, she’d say (as she danced at age 96 with an imaginary partner after having a brandy or two), “When you point those fingers, take a good, hard look at them. You have three fingers pointing back at you!

I’m sure it’s a phrase that many of us have heard through the years. The lesson, of course, is to own it, whatever it may be. To grow and learn from our mistakes means investing time to look within, objectively assess situations, and determine “How did I contribute to that?” and “What can I do to make sure it does not happen again?” It’s easier said than done, of course, and it’s always easier to point a finger in another direction. Admitting to one’s mistakes takes quite a bit of courage. But while difficult, self-reflection leads to a very satisfying place, a peaceful place. It assures growth in only the best and most productive way.

So why not apply the same principle in the workplace. If our goal is to find the balance between being client-centric and company-centric, it means not only delivering quality work in a timely fashion and being efficient, but also holding our company principles to heart and ensuring our staff does not burn out in the process. To achieve this in our fast-paced agency world, self-reflection must be an ongoing and open process. It requires each of us to have the hard conversations with ourselves and our colleagues and commit to being part of the solution. It means letting our teammates know that “I know I could have done some things better and this is what I promise to do in the future to ensure success”; or “…this is what I will change in my behavior to help us get to a better place.”

Some things are in our control, others are not. But for those that are, the art of self-reflection and recommitment to change will land us in a good and positive place. If you don’t already do it, give it a try. My guess is it will be infectious and feel good, not to mention result in a truly collaborative, collective effort in the workplace.

So then, what’s your promise?

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