Reality-based research – do you know what it is really all about?

I Word Cloudam often asked to explain to both agency colleagues and clients what the Behavioral Insights team does, and how it differs from other kinds of research.

Here is what I tell them…

Years ago, one strategically minded agency leader thought that he could do a much better job helping his pharmaceutical marketing and advertising clients if he knew what was really said when physicians and patients got together for their visits. He was right. Years later, we have recorded over 4,000 office visits and 8,000 corresponding post-visit interviews with healthcare professionals in over 20 therapeutic categories, along with their patients and often their loved ones—creating a whole lot of words and actions to analyze. Now we have a much better understanding of physician and patient dialogue and behavior—and a lot of insight into what goes on during real-world interactions in healthcare.

Over time we have broadened our offerings, but overall, we conduct primary research in real-world settings that focuses on healthcare dialogue and behavior. We do this by accessing techniques such as ethnography to observe our targets in physicians’ offices, their homes and work places, and while on the go. We analyze the data with sociolinguistic techniques. By monitoring social media, we can even take a look at what they write about online in open forums, and analyze their dialogue. We know that when a person feels less inhibited by the constraints they often experience when talking with healthcare professionals in person, they are able to ask questions and raise topics they normally shy away from.

From years of studying human behavior, we also know that what people say they do and what they actually do are not always aligned. We have heard it all, from asthma patients saying their daily lives are not impacted yet they gave away their beloved pet and ripped out their carpets, to spinal cord injury patients saying they accept their condition, but refusing to put a ramp in front of their home. We look to get under the surface and understand what is really happening, where there are gaps in communication, and what the intended and unintended consequences of these interactions are.Dialogue

We don’t stop there. Does the term computational linguistics sound intriguing to you? If so, you’re not alone. We can take a look at millions of words by using industry publications and see what words are most often used together and the frequency of words used to help your clients describe and own the scientific and clinical story.

Knowing so many of my colleagues are curious by nature, I am guessing you really want to know what we learned from our many years of doing this research! Well, you don’t have to wait much longer because we have a white paper, Top 7 Insights from Years of Observing Real-world Healthcare Communication, coming out shortly from our very own sociolinguist, Katy Hewett!

Of course, you can also just ask us! In fact, if you work directly with clients, make sure to talk to us about how we can share these exciting and unique offerings with them, and discuss what benefits these different offerings have for your brand.

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Also posted in advertising, behavior change, Brand Awareness, Clients, Design, Great Ideas, Health & Wellness, Healthcare Communications, Innovate, Patient Communications, Patient Recruitment, Physician Communications, Social Media, Strategy | Comments closed

More Than Just an Office Move…Much More

IMG_0576Winston Churchill once famously stated, “First we shape our buildings. Thereafter they shape us.”

Last week, our UK healthcare marketing agency moved into new purpose-built offices on London’s South Bank, and for the first time we are alongside our colleagues in other Ogilvy agencies. I believe Churchill’s view on how buildings inevitably shape us, and our behaviours, is going to be particularly relevant during this exciting new phase of our agency’s evolution.

Much work and planning obviously goes into any major office relocation, but never has this been truer than of the journey we have taken in designing our new office environment. Supported along the way by experts in office design, human behaviour, space planning and collaborative working, we believe we have moved our team into an environment that truly has the ability to change the way we work.

Some of the main themes – observed here already in our first week – relating to the way our buildings and environment shape us and our work include:

  • New neighbour, new perspective: The office is designed with barely any ‘fixed desk’ positions. Everyone is encouraged to sit in a different place every day. This approach, although perhaps feared by some initially, has been a unanimous success. On a daily basis we hear about the benefit of drawing on new perspectives, “getting a different point of view,” or just learning from what someone else is doing. Fixed desking already seems a distant ”missed opportunity” from the past.
  • Collaborate, collaborate, collaborate: In our new space, IMG_0698gone are the days of endless banks of desks, replaced instead by a range of different zones and work settings: café tables, sofas, booths, work pods and benches. The single aim: drive collaboration. And it works. Provide people with the spaces to meet, share and grow and they do it…relentlessly. Already we see that what used to be achieved via 30 emails and half a day, can be improved upon by a 15-minute chat on the sofa.
  • Break the silos: Ogilvy Healthworld has long held the belief that the best work comes from channelling neutral thinking and big ideas that span all marketing disciplines. And yet the agency’s physical”geography” has in some ways lagged behind and remained siloed. Until now. The completely open-plan setting we now have does not speak of any ”divisions” or ”departments,” just of a truly integrated business. And it’s this integration that will in turn lead to even bigger and better thinking for our clients.
  • Be inspired: And finally, it’s amazing to see already the refreshed energy and passion that is derived simply by ”being” in a different place. We are lucky, yes, in being situated along London’s ”creative mile” on the South Bank, surrounded by leading arts and cultural establishments and an inspiring creative ”vibe.” And we are lucky too to have one of the most inspiring views of new and old London stretched out in front of us across the Thames. But these facts alone are not what drive the greatest levels of invigoration. The mere fact we are in a new space, with new and interesting stimuli, further supports the notion that new buildings, fresh environments, ”change” us.

So, in conclusion, we IMG_0607believe our new building genuinely has started to ”shape us” already, and will continue to do so. It feels like a rich and precious time for the agency and its staff to feed off each other in different ways and be inspired by our new environment to search for greatness for our clients and their brands.

We invite any current employees, future employees, clients and prospects alike, to come and experience this invigorating environment for themselves, and experience a little of what Churchill had in mind.

Check out more photos and videos of our brand new office here: Ogilvy Healthworld UK Twitter.

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Follow Me on Instagram

Social media presence is no longer an afterthought for companies and organizations. All brands from every industry have a presence across numerous social media platforms, and are actively interacting with their customers. So why is the healthcare industry behind the curve?

The biggest barrier to breakthrough into social media for healthcare companies seems to be patient privacy, aka HIPAA (Health Insurance Portability and Accountability Act). Keeping patient information confidential proves to be difficult on social media platforms everyone can use. Additionally, the FDA requires fair balance in any post a company makes, meaning stating benefits with potential risks. This past summer, Kim Kardashian promoted a drug called Diclegis, used to treat morning sickness during pregnancy, on her Instagram account, and only stated the benefits of the product. The FDA immediately issued the drug company a warning by the FDA, and required it to take down the post, but not before nearly 46 million followers saw it.1

How are drug companies supposed to interact with their audience with such limited options and strict HIPAA regulations? The trick is education. Social media can be a great way to spread awareness about public health issues. Unique campaigns such as the ALS Ice Bucket Challenge went viral for this reason; 440 million people alone viewed thesevideos on Facebook.2 Because the Ice Bucket Challenge was an unbranded campaign determined to raise awareness of a disease, and not a promotion for a product, the organization avoided FDA regulations. Limiting self-promotion and focusing on ways to help your audience certainly takes away some of the barriers discussed earlier. Giving your audience key content can drive a brand home. Video tutorials on how to take a drug, product demos for medical devices, and infographics highlighting wellness tips are just a small sample of the endless possibilities to create meaningful content. Twitter, Instagram, Facebook, etc, can all be an endless hub of constantly updated information a consumer can use to become more aware of their condition, leading to a healthier life.

Though social media is not the definitive answer to improved patient engagement, it can easily become a major component in communicating with target audiences. Like most technology, social media is perpetually evolving, and should now be a required marketing tool for healthcare.

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  1. Thomas M. Burton, The Wall Street Journal; “FDA Sends Warning Letter After Kim Kardashian Touts Morning-Sickness Drug”, viewed 2/3/2016;
  2. Ngan Ton, Mavrck; “The Social Media Statistics That Fueled The Biggest Topics of 2014”, viewed 2/3/2016;
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Top Picks From CES 2016

Author Pic CES

Ogilvy CommonHealth’s Ashley Evens (left) and Nelson Figueiredo (right)

Ogilvy CommonHealth’s Ashley Evens, senior engagement strategist and Nelson Figueiredo, VP, director of technology, applied their experience as a healthcare communicators to identify the most impactful technologies from their year’s CES.

Each year, technologists, strategists, start-ups, major manufacturers, and consumers gravitate to Las Vegas for CES. This is becoming the premier event to showcase new consumer electronics, technology, and products. With the growth of healthcare as a key technology topic, CES is also an important venue for healthcare brands and influencers.

Ogilvy CommonHealth’s Ashley Evens and Nelson Figueiredo spent several days on the floor at CES and have curated the following list of products and technologies to watch:

CaptureProof: like HIPAA-secure Snapchat…only better

CaptureProof is a new HIPAA-secure platform for sharing media and data between patients and providers. CaptureProof allows doctors to monitor patient progress and symptoms, triage via media, consult colleagues, and link to wearable devices and EHRs.

It’s recently been used in pilots for remote physical therapy (reducing in-person appointments by 75% and resulting in an overall cost savings of $7,500 per patient) and its diagnostic capabilities are currently being studied by the Epilepsy Monitoring Unit at MAYO Neurology.

Currently an invite is necessary to set up an account. However, we’re in discussion about the various ways brands and agencies can utilize the platform and looking forward to developing partnership opportunities with them.


Holograms still have show-stopping power

With the exception of Shaq walking the showroom floor, preordering robots, when it comes to show-stopping power, hologram technology still reigns supreme.

The Kin-mo booth caused the steadiest stream of pandemonium and buzz at the event, literally, stopping hordes of people in their tracks and compelling them to ask questions and snap pictures and video.

Here at Ogilvy CommonHealth we’re exploring the practical application of Holograms in medical education and are working on making the technology less cost-prohibitive for use in the field.

Holograms from CES2016

Meet flic, the wireless smart button that could revolutionize the way patients communicate with providers

Flic is a small wireless button that you can stick anywhere. It can be programmed to send data and commands to apps on Android or iOS devices.

Swedish developers, Shortcut Labs, designed flic with simplicity, accessibility and safety in mind. It’s currently being used to streamline everyday tasks like controlling your connected home, selecting entertainment and ordering food and taxis.

But the ease of use makes it an intriguing solution for things like symptom reporting and tracking between patient and provider, treatment adherence, atmospheric or environmental controls, and accessibility for patients with limited mobility.

VR was king at CES and controller tech is on the rise

This year the Virtual Reality headset manufacturers exhibiting at CES were too numerous to count and VR environments demoing experiences in space, tech, automotive, entertainment, health and fitness were among the most engaging booth draws on the showroom floor.

While everyone seems to agree that VR is going to revolutionize medical education, it’s recent advances in VR controllers and the impact that they might have on rehabilitation and treatment methods that we found most inspiring at CES this year.

Two groups in particular, 3DRudder and Rink, are leading innovation in foot and hand controls, respectively, and are excited to explore applications for their devices in the healthcare space. Each offer the opportunity to gamify the treatment process in new and exciting ways and extend mobility exercises into the VR realm.


Sensum, the marketing industry’s new emotions experts

Turning emotions into data, measuring advertising’s effect on the subconscious, tracking the cognitive unconscious, things that used to be qualitative can now be quantitative thanks to Belfast-based Sensum.

They’re already working with some of the biggest media companies and agencies in the world to measure the effectiveness of messages, customer engagement, and usability.

Whether it’s a live event, or a product that needs to be tested for implicit response, new packaging, or a video message, Sensum has the platform and technology you need to capture the real-time emotional response from your audience.

They’re also the creators of the EmoCam.

CES is proving to be a venue for innovators and entrepreneurs to showcase their solutions for healthcare. As the empowered patient and modern physician begin to leverage new technology for better outcomes, there is an increasingly more important role for connected medicine, wearables, and mobile technology to help us live healthier lives.

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Stuck in My Head

6608547When I was younger, “great creative” meant a toy commercial with a catchy jingle that was easily memorized. If I happened to be in Toys”R“Us with my mom, I should be able to strategically bust out the jingle while running up and down the aisles. As you can imagine, Mom was unamused by this behavior and was rarely compelled to buy toys I sang about.

While my mother wasn’t heavily influenced by these commercials, I was. I took the ads with me to daycare, and later to school. My classmates and I would hum the chipper tune during nap-time, or screech the whimsical words as we somersaulted through woodchips in gym class.

As I got older I realized that while I initially gravitated towards these ads because of the memorable jingle and the headspinning graphics, another exchange was occurring. It went beyond connecting a product to a consumer. These ads became a part of my lived experience and they helped facilitated human connections – emotionally, physically, mentally, and on occasion, spiritually.

These ads have stayed with me as I have grown up (if asked, I can still sing quite a few) and are a fundamental reason as to why I decided to work in an agency. I’m starting to begin to understand the complexities of creating great creative. The extreme challenges present when staying true to a powerful concept that aligns with the client’s needs and brand goals but isn’t easily forgettable. Most importantly, great creative doesn’t only pertain to children’s toys or consumer goods.

I still believe great creative makes you feel. It takes a snapshot of shared human experiences, of being flawed, of overcoming, of loving, of suffering. Overall great creative should be brave, and it should make you think. It should transcend the relationship between product and consumer, and connect with the audience on a human level. Below are links to recent creative that I believe has accomplished that.


Agency/Producer: Abbott Mead Vickers BBDO

Campaign:Mog’s Christmas calamity



Agency/Producer: Langland



Agency/Producer: Tinker Taylor

Campaign:#itswhatwedo – Maggie


Agency/Producer: Velocity Films

Campaign:The Reader

One life 2

Agency/Producer: Bleu Blan Crouge

Campaign:One Life


Agency/Producer: Ogilvy & Mather India


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Woo Hoo!

Throughout our careers we all may come up with great ideas, but they don’t get too far if they don’t come across to our clients.

The Art of Woo: Using Strategic Persuasion to Sell Your Ideas, is a great read! Written by G. Richard Shell and Mario Moussa, the book offers a new approach to idea selling. The word “woo” in the book is defined as the ability to “win others over” to your ideas without coercion, using relationship-based and emotionally intelligent persuasion.

The Art of Woo has a four-step approach to their idea-selling process. 1) Persuaders need to polish their ideas for the social networks that will lead them to decision makers. 2) Confront the most common obstacles that can sink ideas before they get started. 3) Pitch your idea in a compelling way. 4) Secure both individual and organizational commitments. Throughout the book the author reference historical business cases that helps bring this approach to life.

As you can imagine, individual personality plays a key role in how you influence others. The book includes two personalized “diagnostic” tests that readers can take to discover their persuasion strengths and weaknesses (I won’t share my results!) One of the diagnostics is the “Six Channels Survey,” designed to help people learn which of the key channels of influence they feel compelled to use most often at work, and which they would prefer to use if given a choice. These channels include Authority, Rationality, Vision, Relationships, Interests, and Politics. Throughout the book you learn how to better understand these six channels.

The Persuasion Styles Assessment is in the book, and helps readers determine the degrees of assertiveness and natural social intelligence they bring to the idea-selling process.

The Art of Woo goes on to describe five distinctive styles:

The Driver—a highly assertive person who gives only limited attention to the social environment

The Commander—a grove-like person who has a quieter demeanor

The Chess Player—a quieter person who attends strategically to the social environment

The Promoter—a gregarious type who uses high levels of social intelligence

The Advocate—who strikes the balance among all the others

Definitely an entertaining read, and certainly relevant to what we all do every day.

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The Difference Between a Job and the Work

How many times have you been asked by family and friends “what type of work do you do?” And, how many times have you struggled with how to answer the question? How exactly do you respond in a way that they understand? Do you share the details of your daily job, the challenges you may encounter? Do you focus on the trials and tribulations of the daily routine? Or, do you express a sense of the work you are involved in-the mission you dedicate your life to each and every day?

The Eternal Pursuit of Unhappiness - courtesy of

If you’ve read The Eternal Pursuit of Unhappiness published by Ogilvy & Mather Worldwide in 2009, you know that it speaks to the 8 habits of creative communities. They include courage, idealism, curiosity, playfulness, candour, intuition, free-spiritedness, and persistence. The overall messages are geared toward how to turn bad habits, discontent, and sour attitudes into good. And while the book generally speaks to the corporate culture, the work, it also serves up lessons for how we can improve as human beings on a personal level, how to create better life experiences, the work.

Recent television news reports smack of intolerance, bully behavior, lack of teamwork, and lack of respect. If commentators, other “leaders”, and global influencers worked a bit harder at the 8 habits, wouldn’t we be in a better state of mind and actually do a better job at motivating and helping people instead of shutting them down and making them feel disillusioned, in a state of hopelessness, despair, and unhappiness? The “work”, in my mind, is the inner sense of positivity, of paying forward, of keeping true to yourself in an environment of negativity; of lending a hand, of championing an idea when it’s not popular, of having the courage to stand up for what is right regardless of who is advocating, and for defending the character of the effort, having someone’s back, especially when you know that they have given their time and made every effort to move the needle forward. Whether you are in the workplace or at “your home base,” being principled-at all times-is the work.

So perhaps when someone asks you again what you do, think a bit about describing the work you do versus the job you do. What is your contribution to improving healthcare in a positive way for our clients and the pharmaceutical industry as a whole? What eventually benefits the consumers? For example, helping patients who need financial assistance to gain access to the therapies they need to improve their well-being. The more we focus on the ideas and campaigns we create, the honesty and spirit we bring to work each and every day, the teamwork we encourage, the wisdom and passion we pass on to the junior staff, the energy we exhibit and the expressions of thanks we send out, the more grace we practice, the more we instill energy and pride in the organization, we create the place of happiness the book speaks about. In addition, there are many wonderful, positive, and impressive statements of work and demonstrations of community support (whether it be local, state, or global) that Ogilvy employees contribute to on a regular basis. To name a few, there are the personal mentoring efforts, the Chrysalis Initiative, YouEarnedIt, Community Service Day, AHA Heartwalk, Tunnel to Towers Run and Walk, Jersey Cares Coat Drive, and the Community Foodbank of NJ, and Dress for Success. There are hundreds, if not thousands, of similar organizations Ogilvy employees touch in hopes to create a better world.

So ask yourself ….. What line of work are you in???

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Modernizing Healthcare Communications

Blog-Summit 160x160Remaining Relevant In an Age of Ubiquitous Information

Last month, Ogilvy CommonHealth Worldwide hosted our first marketing summit in collaboration with eConsultancy. This conference was initiated to bring healthcare leaders, marketers, and innovators together to discuss the changes that need to be made to build more effective patient communications. The summit showcased a massive well of talent, enthusiasm, and vision our industry has already in its ranks and a vision to deliver relevant healthcare information to patients and caregivers.

The Shackles of Our Own Making

Several years ago, healthcare marketing was years behind in its adoption of technology. Where many packaged goods brands had already adopted mobile, social, and eCommerce solutions, healthcare and pharmaceutical brands were still working with self-addressed postage solutions and print-your-own coupons for patients. Today, we are moving at a much faster pace, but there is still room for improvement.

Healthcare and pharmaceutical leaders are no longer trying “me-too” solutions to compete with consumer brands. We are now writing our own rules. Many brands are leveraging both the healthcare start-up culture and our “veteran” status to build strong partnerships for companies new to the space. We are also taking on the burden of regulation with a new vigor — by educating our teams and developing thought leadership around managing communities. We are also playing to our strengths and authority in disease categories and research. We are innovating in this landscape in spite of the burden of being “regulated brands.”

Digital is not separate

Digital is not a separate marketing platform. People don’t generally view experiences with their smartphone, TV, magazine, or desktop computer as unique “experiences” or “channels they engage.” They do see themselves as intelligently choosing the optimal channel to achieve a goal or move back and forth between mediums. This is normal, healthy, and a clear sign that these mediums and their users have matured. Its unfortunate that many clients and agencies compartmentalize their strategies and plans. Regardless of age, our patients are going to begin to question and express frustration as to why different channels have their own messaging, tone, and offers (in the case of coupons or reimbursement).

This is a pain point for the agency as well. If we are unable to unify our messagingand present a fully informed, multi-channel brand experience, we not be prepared to engage the next wave of the “digitally native” patient. We will also miss the opportunity to align the multi-generational conversation that will be more and more common as the digitally-centric children evolve into caregiver roles for the exploding baby boomer population. Our role as healthcare communicators is to unify channels and bring a channels agnostic message to our audience.

What is changing that model

There is a bright future ahead: Stimulus from the start-up community, a new type of self-educated patient, and a trend towards wellness in our culture are all fueling a new kind of healthcare marketing. This new perspective is focused on content and delivering a value that is rooted in supporting the patient with what pharmaceutical and healthcare brands can provide best — information about their products, the efficact of those products, and guidance to help patients manage their therapy through pharmaceuticals.

It may seem trite, but content is truly king. For brands looking to reach patients, content, when executed properly, is channel agnostic, portable, and scalable to every stakeholder in the chain of care. It is also something that can unify the phases of a patient journey and support a segmentation model for improved ROI of paid media

To not be lost amongst the WebMD’s, Dr. Oz’s, and patient influencers of the world, brand leadership needs to develop a vision for their brands. Specifically, a content strategy that will result in an “ownable” space that is the brand’s own and provides a strong foothold for patient interaction and discovery. From this place, brands can carve out a meaningful role in the patient’s journey that builds trust and provides a valued source of information about the product, disease state, and broader meaning to wellness in the patient’s life.

Changing the healthcare marketing model

The presenters at the Ogilvy CommonHealth Marketing Summit represent leadership from every facet of our industry. Each of them, from the perspectives of technology, content, company they work for, or patient service, all echoed the same refrain: The healthcare industry is at a pivot-point. Patients have access to a near infinite amount of information of varying degrees of utility. Our physician population is under new types of pressure to care for patients while managing group policies, provider requirements, mounting financial pressures, and patients equipped with massive amounts of their own data. Let these challenges be a call to action for marketers and content creators: Our focus needs to be building communications that are relevant to each phase of a physician’s journey and creating content based on the authority we have as drug manufacturers or brand management experts.

See more insights and opinions from the Ogilvy CommonHealth Marketing Summit at

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Social media: does it affect our mental health?

Social media does it affect our mental health 195x130Can you remember the days before DM, hashtags and emojis? When we had to call our friends on their landlines to arrange when and where to meet, hoping they would arrive at the right time and right place?

It’s hard to believe that 10 years ago Facebook had only just been founded and Twitter hadn’t even launched, and yet social media is now an established phenomenon that most of us can’t imagine living without.

The wonder of social media has benefited modern society greatly and revolutionised the way we communicate. On the surface, these platforms may seem harmless but in reality, some research has found that they may actually be detrimental to our mental wellbeing. On the flip side, social media can provide people living with mental health problems a platform to communicate freely and connect with others who can provide support.

So should we be limiting our use of social media for a better quality of life, or is it actually providing some with a much-needed outlet? We hosted a panel discussion at Social Media Week in London, where experts shared their insights on this very topic.

An interesting theme that was raised during the discussion was personal identity and the effect that social media has on how people regard their place in the world and define themselves. Dr Linda Papadopoulos, a psychologist, revealed that nowadays it’s not just the people we know who help to shape our identity—having an online profile means that validation can come from complete strangers with no real vested interest in us. This constant feeling of being assessed by others can have a negative effect on our mental health and make us want to always make a good impression, even to those who don’t know us.

Another thought-provoking point that was highlighted, by the panellist and blogger Mark Brown, was that having immediate access to carefully crafted selfies means that we are the first generation to know exactly what we look like and how we come across to strangers at all times. More and more we are presenting ourselves as near to perfect as possible, but the truth is that we don’t always know what’s going on behind a filtered online persona. Stories that we see in the media about suicide that link to the use of social media highlight that a self-curated online identity can so easily conceal the saddening reality.

While there were discussions around the negative effects that social media can have on our lives, Chris Cox, Communications Director at Mind, emphasised how social media forums, such as Elefriends, provide platforms for people to communicate freely about their condition. They also give people an opportunity to connect with others who can relate to them or who can provide comfort and counsel.

So is social media a good or bad thing for mental health? Because social media is such a new and emerging area, it’s difficult to say at this point, but what is clear is that, used in the right way, it can be a valuable resource that exposes us to information and people who we would have never been able to access before. As our panel concluded, social media is neither good nor bad; it’s a tool to amplify the voice of the people.

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I’m excited about the new Facebook Search!

Facebook Search

The new Facebook Search feature is a pretty robust tool that we should be excited about as both marketers and users. Here are a few thoughts, as well as a few predictions around where Facebook might be going with this.

As a regular Facebook user, I was really impressed by the amount of content I was served up when I did a simple search for “cough.” The results were divided into three buckets: Pages, Friends and Groups, and Public Posts – and the keyword was highlighted in each of the posts. There is also a sub-navigation that lets users filter results by Top, Latest, Photos, Videos, Places, and even Apps and Events. Having immediate access to relevant posts that were outside my network was really refreshing, and it was cool to see who was talking about coughs within my network specifically. It will be interesting to see how the results will update during a political event or a big game. In many ways, it reminds me of the way current events can be followed on Twitter.

For users who have privacy concerns, this new feature should raise red flags. Facebook provides users with privacy settings in the actual post window that allow them to choose who can view their post. Those rules will continue to hold true within the search results. If your post is only visible to your friends, then it would only appear in the search results of users in your immediate network. If it is a public post, it will be visible outside of your network. The same applies to comments on posts, as well.

As marketers, we should be excited about the role that brands can play within this new space. Since this is new to all of us, we don’t yet understand the rhyme or reason behind the order of the posts that are displayed when a user searches. That being said, this is a great opportunity for brands to ensure their social engagement strategy is buttoned up. Brands need to be ultra-focused on creating relevant content on their feeds that is keyword-rich, and that includes image and video descriptions.

It will be a matter of time before we are able to advertise in this space. Like Google, media buys will likely dictate your brand’s rank within the search results in the Pages section, with native advertising appearing throughout the Public Posts. When we factor in the Buy Products feature, it’s easy to see how Facebook can begin to position itself as a direct competitor to Google and Amazon, although I think that’s still some ways away.

Visit to hear all about it from the proverbial horse’s mouth.

This article was originally posted on Ivan Ruiz Graphic & Web Design.

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